Super Fresh Home Delivery
How much is delivery?
All orders over £45.00 automatically qualify for FREE standard delivery.
Orders below £45.00 are subject to a £4.99 delivery charge.
Do I have to be at home to receive my delivery?
No, not at all. As our produce is sent out fresh we’d much prefer you received your order as soon as possible, rather than them being held overnight in a warehouse, and thus we usually instruct our couriers to leave your order in a safe place. If you think you might be out when your delivery arrives, please include your safe place, or preferred neighbour, in the Delivery Details at checkout.
Ensure that the safe place you choose is protected from the elements and is guarded from public view to avoid damage and theft. If including Preferred Neighbour, please let us know their Name and House Number in the Delivery Details box at check out. The neighbour’s house must be next door and they should be aware that you’re sharing their information for this delivery.
If you have any further specific delivery requirements please add this to your order notes when you check out.
You can also arrange delivery to your workplace if that’s more convenient, and because we vacuum pack all your produced and pack into chilled packaging, your meat will stay nice and fresh until you get home and pop it in the fridge or freezer.
While our goal is to honour your preferences whenever possible, we can’t always guarantee that our carriers will be able to meet their delivery instructions under all circumstances.
When will my order arrive?
Your order will arrive between 3-5 working days.
If there are any issues and we cannot fulfill your order on your selected date, a member of the Muscle Meats Team will email you to discuss new arrangements.
On the rare occasion our carriers aren’t able to meet their delivery demands on a specific day, and your order is returned to the depot, we have their assurances that your delivery will be fulfilled the following day.
How will my order be packed?
All our products are prepared fresh by experienced butchers, and are individually packed and sealed to ensure maximum freshness. Your order is then hand picked and packed into a temperature controlled polystyrene cool-box, and topped with ice packs, to ensure the optimum temperature during transit. A seamless trip from us to your kitchen.
Can I track my delivery?
All our deliveries are trackable, we’ll send you the details when your order is dispatched.
Where do you deliver to?
We can deliver to any U.K. address, however some more difficult to reach locations
Who will deliver my order?
We use DPD couriers to deliver your meat between 8.00am and 6.00pm.
Is delivering meat safe?
Absolutely. We put lots of care and attention into making sure your order gets to you in the same condition it left us, in the same quality you’d expect buying in person. Your order is individually packed into heavy duty courier boxes with strengthened insulated liner, and air-filled bubble wrap where necessary to keep goods secure. Reusable ice gel packs are added to make sure your order arrives safe and remains within refrigerated temperatures during transit.
What if my order doesn’t arrive?
If you have any problems then please contact us by email at firstname.lastname@example.org and we’ll sort out any problems you have. Your custom is very important to us and we want to make sure your experience of our service is of the highest quality.